Last updated: 2026
Products may be returned within 7 to 15 days from the delivery date if they meet the return requirements outlined in this policy. Requests submitted after the eligible return period may not qualify for approval under normal return procedures.
Returned products must be unused, undamaged, clean, and in their original packaging with all included accessories, manuals, labels, tags, and protective materials. Products showing signs of misuse, alteration, or excessive wear may not be accepted for return.
Certain products cannot be returned, including gift cards, perishable goods, personalized or customized products, opened personal care items, hygiene-related products, clearance or final-sale items, and products specifically identified as non-returnable at the time of purchase.
To initiate a return, customers should contact our support team with the necessary order information and reason for the request. Return instructions will be provided after the request has been reviewed and determined to meet the applicable eligibility requirements.
All returned products are inspected after they are received. Approval of a return depends on verification that the product satisfies the conditions described in this policy. Products failing inspection may be declined and returned without a refund or replacement.
Once an eligible returned product has been received and successfully inspected, the refund process will begin. Approved refunds are generally completed within 7 business days, although processing times may vary depending on operational requirements and verification procedures.
Since orders are completed using Cash on Delivery (COD) only, approved refunds for eligible returns will be processed through an appropriate refund method determined during the return verification process after successful inspection and approval of the returned product.
Customers are generally responsible for return shipping expenses unless the product received is damaged, defective, or incorrect. When a return qualifies under these circumstances, reasonable return shipping arrangements may be provided according to the applicable return process.
If you receive a damaged, defective, or incorrect product, please report the issue as soon as reasonably possible after delivery. Supporting information may be requested to verify the issue before an appropriate resolution is provided through the standard review process.
Eligible products may qualify for an exchange when replacement inventory is available. Exchange requests are subject to the same inspection and eligibility requirements as standard returns, and replacement products will be arranged after successful verification and approval.
Order cancellation requests may be accepted before shipment preparation begins. Once an order has entered the processing or shipping stage, cancellation may no longer be available, and the request will instead be handled according to the applicable return policy.
This Returns & Refund Policy may be updated periodically to reflect operational improvements, service modifications, or revised procedures. Continued use of this website following published updates indicates acceptance of the latest version of this policy.
If you have any questions regarding returns, exchanges, refunds, or this policy, please contact our customer support team using the contact information provided on this website. We will make reasonable efforts to provide timely assistance and appropriate guidance.